It’s no easy task to build, maintain, and improve a self-service portal that helps customers navigate to the right information level for their needs and solve their issues. In fact, a customer service barometer from American Express even shows that 63% of customers prefer to solve their issues using automated self-service, such as a website or mobile app. Cost savings on customer service due to a reduction in support tickets, messages, and calls.A consistent, top-notch support experience.Immediate, round-the-clock assistance for your customers.This move can significantly benefit both your users and your business, as it enables: Did you know that 55% of customers say that easy access to information and support can make them fall in love with a brand?Ī powerful way to provide users with the information they need is by implementing help authoring software to create an intuitive and efficient customer self-service portal. An outstanding support experience can be the key to winning your customers' loyalty and trust. In today's fast-paced world, customer support has never been more critical.

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